1. Information We Collect We collect information to provide better services to our customers and to ensure a smooth user experience. The types of information we collect include: a) Personal Information This may include: Full name Phone number Address of service location Email address (if provided through contact forms) Service preferences or instructions This information is typically collected when you: Submit a booking request Fill out a contact form Request a quote or callback Interact with our customer support team b) Non-Personal Information We also collect data that does not identify you personally, such as: Browser type and version Device type Operating system IP address Pages visited and time spent on the website Referral source (e.g., search engine or social media) This helps us improve our website’s performance and understand how visitors interact with our content. 2. How We Use Your Information We use the information we collect for the following purposes: To provide and manage cleaning services: Scheduling, confirmations, follow-ups, and on-site communication. To improve our website: Understanding user behavior and preferences helps us optimize the browsing experience. To respond to inquiries: Whether you reach out via contact form or phone, we use your data to provide answers and assistance. To send service updates: For example, appointment confirmations or important changes related to your booking. To ensure security and prevent fraud: We may analyze data for any unusual behavior or attempts at unauthorized access. We do not sell or rent your personal information to third parties for marketing purposes. 3. Cookies and Analytics Our website uses cookies — small text files stored on your device — to enhance your experience. These cookies help us: Remember your preferences Analyze traffic and usage trends Measure the effectiveness of promotions and campaigns We may also use third-party analytics tools such as Google Analytics to gain insights into visitor behavior. These tools may collect anonymized data such as session duration, click patterns, and device information. You can disable cookies in your browser settings at any time, although this may limit some functionality. 4. Data Storage and Protection We take your privacy seriously and employ appropriate security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include: HTTPS encryption for data transmission Access controls for sensitive information Routine audits of our internal systems While we take all reasonable precautions, no data transmission over the internet is entirely secure. Therefore, we cannot guarantee absolute security. 5. Sharing of Information We limit sharing of personal information to only those parties necessary to perform the requested services. This may include: Our cleaning staff or contractors, strictly for the purpose of fulfilling a service appointment Payment processing services (if applicable) Legal authorities, if required by law or to protect our rights and safety We do not share your personal information with advertisers or unrelated third-party services. 6. Your Privacy Rights Depending on your location, you may have certain rights under local privacy laws, such as: The right to access the personal data we hold about you The right to request correction or deletion of your data The right to object to or restrict data processing The right to withdraw consent at any time (if processing is based on consent) If you wish to exercise these rights, please contact us via the contact form on our website. 7. Children’s Privacy Cleanuvia's website and services are not intended for individuals under the age of 13. We do not knowingly collect data from minors. If we become aware of such data being submitted, we will promptly delete it. 8. Third-Party Links Our website may contain links to external sites (e.g., review platforms or payment processors). We are not responsible for the privacy practices or content of these websites. Please review their privacy policies independently before submitting any information. 9. Policy Updates We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Any updates will be posted on this page, and continued use of our website implies acceptance of the revised policy. 10. Contact Us If you have any questions, concerns, or feedback about this Privacy Policy or how we handle data, you can reach us through the contact form available on the Cleanuvia website.
