1. General Policy All payments made for cleaning services booked through Cleanuvia are non-refundable once the service has been rendered. This is because our team invests time, labor, and resources in every appointment, and these costs are incurred regardless of the outcome. However, if you are not fully satisfied with the service received, we encourage you to contact us within 24 hours of your appointment. We are committed to resolving any concerns in a respectful and timely manner. Depending on the nature of the issue, we may offer: A complimentary re-clean of the affected areas A partial refund A full refund (in rare and exceptional cases) Each case is reviewed individually to ensure fairness. 2. Cancellations and Refunds Before Service We understand that schedules can change. If you need to cancel or reschedule your booking, please notify us at least 24 hours in advance. Cancellations made more than 24 hours before the scheduled time are eligible for a full refund. Cancellations made within 24 hours may be subject to a cancellation fee, typically equivalent to up to 50% of the service fee. Same-day cancellations or no-shows are not eligible for a refund. This policy helps us respect the time of our professional cleaners and maintain availability for all clients. 3. Unsatisfactory Service At Cleanuvia, quality is at the heart of everything we do. If you feel that the service provided did not meet your expectations, please get in touch with us as soon as possible. We ask that you: Clearly describe the issue or areas of concern Provide any relevant photos (if applicable) Submit your complaint within 24 hours of service completion Once we receive your complaint, our quality assurance team will conduct a review and offer a solution that may include a re-clean or refund, depending on the circumstances. 4. Exceptions to Refunds Refunds will not be issued in the following situations: If the client was not present to allow access to the premises, resulting in a missed appointment If the property was in an unsafe or unsanitary condition beyond what was agreed upon If the client requested tasks not included in the original booking If more time was required due to the size or condition of the property and the client declined additional charges 5. Refund Processing Time Approved refunds will be processed back to the original method of payment. Please allow 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider. 6. Abuse of Refund Policy We maintain the right to decline refund requests in cases where our policy is misused or abused. This includes, but is not limited to: Repeated refund claims without valid cause Attempts to obtain free services through false complaints Disrespectful or abusive behavior toward our staff We reserve the right to discontinue services to individuals who violate these terms. Final Words At Cleanuvia, we believe in open communication, mutual respect, and professional accountability. We want you to feel confident when choosing our services, knowing that your concerns will always be heard and addressed with integrity. If you have any questions about this Refund Policy, or would like to share feedback, please use the contact form on our website. We’re here to help — and to keep your space clean, fresh, and worry-free.
